Privacy Policy

1. INTRODUCTION

24HourTailor (“we”, “us”, “our”) is committed to protecting the privacy and personal data of every client, visitor, and partner who engages with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.24hourtailor.com, book our services, or communicate with us.

By using our website or Services, you consent to the data practices described in this Policy. This Policy is intended to comply with the Nigeria Data Protection Act 2023 (NDPA) and its implementing regulations. If you have any questions about how we handle your data, please contact us at hello@24hourtailor.com.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you engage with our Services, we may collect the following personal information:

• Your name and contact details (phone number, email address, and delivery address).
• Body measurements provided for the purpose of tailoring your garment.
• Design preferences, fabric descriptions, and style references you share with us.
• Payment information (bank account or transfer references, as applicable).
• Any photographs or reference images you share with us voluntarily.
• Messages and communications sent to us via WhatsApp, email, or phone.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, screen resolution).
• IP address and approximate location data derived from your IP address.
• Pages visited, time spent on pages, and links clicked.
• Referring website or search terms used to find our site.

This information is collected through cookies and similar tracking technologies. Please see Section 7 (Cookies) for more detail.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To process and fulfill your tailoring orders, including fabric pickup, production, and delivery.
• To communicate with you about your order status, delivery updates, and any issues that arise.
• To obtain and verify your body measurements and design instructions.
• To process payments and maintain financial records as required by Nigerian law.
• To respond to your enquiries, complaints, or refund requests.
• To send promotional messages or updates about our services — only where you have given consent or we have a legitimate basis under applicable law.
• To improve our website, services, and customer experience using aggregated analytics data.
• To comply with legal obligations, including tax and business record-keeping requirements.

4. LEGAL BASIS FOR PROCESSING

Under the Nigeria Data Protection Act 2023, we process your personal data on the following legal bases:

• Contract performance: Processing your name, contact details, measurements, and payment information is necessary to fulfil the service agreement between us.
• Legitimate interests: Website analytics and service improvement activities, conducted in a way that does not override your rights.
• Consent: Promotional communications and the use of non-essential cookies, where applicable. You may withdraw consent at any time.
• Legal obligation: Retaining financial and transaction records as required under Nigerian tax and business law.

5. SHARING YOUR INFORMATION

24HourTailor does not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

• Dispatch and delivery partners: We share your name, address, and contact number with our logistics riders solely for the purpose of delivering your order.
• Payment processors: We may share payment-related details with banks or payment platform providers to process your transactions.
• Legal authorities: We may disclose your information if required to do so by law, court order, or a competent regulatory authority in Nigeria.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred as part of that transaction, subject to appropriate safeguards.

All third parties with whom we share data are required to handle it in accordance with applicable data protection law.

6. DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by law. In practice:

• Order records (including measurements and contact details) are retained for a minimum of two years from the date of your last transaction, for the purposes of handling disputes and repeat orders.
• Financial transaction records are retained for a minimum of six years in accordance with Nigerian tax obligations.
• Marketing consent records are retained until you withdraw consent or request deletion.

Once the retention period has expired, your data will be securely deleted or anonymised.

7. COOKIES

Our website uses cookies — small text files placed on your device — to enable website functionality and help us understand how visitors interact with our site. We use the following categories of cookies:

• Necessary Cookies: Essential for the website to function correctly (e.g., session management, consent preferences). These cannot be disabled.
• Functional Cookies: Enable enhanced features such as social media sharing buttons. These are only set with your consent.
• Analytical Cookies: Help us understand website traffic and usage patterns (e.g., visitor count, popular pages). These are only set with your consent.
• Advertisement Cookies: Used to deliver relevant advertising and track campaign performance. These are only set with your consent.

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. You can also manage or delete cookies at any time through your browser settings.

8. YOUR RIGHTS UNDER THE NDPA

Under the Nigeria Data Protection Act 2023, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Data Portability: You may request your data in a portable, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@24hourtailor.com. We will respond within 30 days.

9. DATA SECURITY

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, loss, alteration, or destruction. These measures include secure communication channels, limited staff access to personal data, and regular review of our data handling practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you and the NDPC as required by law.

10. CHILDREN’S PRIVACY

Our Services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@24hourtailor.com and we will take steps to delete it.

11. SOCIAL MEDIA PLATFORMS

24HourTailor maintains profiles on Instagram (@24hourtailor), Facebook (/24hourtailor), X/Twitter (@24hourtailor), and TikTok (@24hourtailorofficial). When you interact with us on these platforms, the platform operator collects data about your interaction in accordance with its own privacy policy. We may receive aggregated analytics data from these platforms. We are not responsible for how these platforms process your data.

Our primary customer communication channel is WhatsApp. When you message us via WhatsApp, your messages and any files shared are processed on Meta’s platform in accordance with Meta’s Privacy Policy and Terms of Service. We may store records of key communications for order fulfilment and dispute resolution purposes, held securely within our business systems.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this Policy regularly. Continued use of our Services after any update constitutes acceptance of the revised Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Controller:

Business: 24HourTailor

Email: hello@24hourtailor.com

Phone / WhatsApp: 0707-720-2093

Address: 3rd Avenue, B Close, Gowon Estate, Egbeda, Lagos State, Nigeria